We have added a video on how to change the forwarding number on your 03 Number. Text instruction on how to change the forwarding number can be found below.
We always setup the initial forwarding of the 03 numbers, if the forwarding number is supplied to us at the time of order.
Please follow this guide if you need to change the forwarding number or the number has not been setup
First you will need to login into your account with the provided username and password
Once logged in you should see the following screen.
If you see a different screen then you will need to click on
Service Numbers -> Plan Routing
Under the Number column you will see all the numbers you have ordered. Next to it will be the Active Routing Plan.
Click the number or name listed under the Active Routing Plan as shown below.
One clicked you will see a screen similar to this.
You can change the Destination Name field to anything you like. If you have more than one 03 number from us , it will be useful to name it after the person or department
Ring duration can be set to anything from 20 seconds to 60 seconds.
Welcome prompt can be set once you record a welcome message ( a tutorial on how to record a message will be available shortly)
Setting up a hunting is only applicable when you are forwarding calls to more than one number. You can view the difference between different hunting strategy by clicking the small Question mark symbol
To change the destination/forwarding number please click on the edit as shown below.
Forwarding number must be a UK landline number. We do not forward calls to international or mobile number.
Max Simultaneous Calls can be set to 100.
Percentage routing is set to 100 if call is routed to one number otherwise set it appropriately depending on how many forwarding numbers have been added.
Make sure Active is checked.
Click on save as shown below
If you need to add another forwarding number then click on Add and follow instructions as above.
You will also notice there are six other menu option which can be adjusted
So far we have been dealing with Basic setting.
Option listed in Call Handlng,Active time,Out of hours can be setup very easily.
Call failure will require setting up voice messages. We will upload a tutorial shortly on how to setup voicemail and how to setup call failure.