Whispers or Pre call Notification tells the recipient which 03 number was dialled.
This feature is activated by a playing a recording. If you have multiple 03 numbers and only one destination number, this features comes very handy in how you answer the call.
If you have multiple 03 numbers, simply make a recording for each number via global setting-> voicemails.
Each of these recordings must be as short as possible. These recoding acts like a reminder , so the recipients knows how to address the call.
If you have two 03 numbers on two different websites.
First 03 numbers is for your company called bike insurance.
Second 03 number is for your company called motor insurance.
Calls from both of these 03 numbers are transferred to the same destination number and answered by the same person.
For your bike insurance you can make a Whisper by simply recoding the word “bike” and for your motor insurance the word “motor”.
When you answer a call that comes from bike insurance website your will hear the word “bike” and then the call will be connected. For motor insurance website you will hear the word “motor”.
You can then address the call as “Thank you for calling bike insurance or motor insurance”.
Call whisper can be used on as many 03 numbers as you like. Same recording can also be assigned to different 03 numbers.
Activate Call Whisper
To activate call whispers please login to your account.
To make the recoding select global setting and then voice prompt.
Type a name in the voice prompt name field and click save. The pin number will change. Follow the instruction on the screen to record the Call Whisper. Please note this must as short as possible,
You can also follow the following tutorial for voice recording.
To activate the whisper please select service number from the menu. Click on edit next to your chosen 03 number
Select option from menu
From Call presentation Announcement select the recording that you made earlier and click on save
This will activate the call Whsiper feature on your chosen 03 number.